![]() ![]() So we’re really in a process of redefining a much broader category than is being seen by some of the traditional Procure-to-Pay or Source-the-Contract type analyst reports. That’s why we continue to incorporate more and more use cases, including capabilities around services, capabilities around direct, capabilities around inventory, capabilities around procurement and invoicing and expenses and supplier information management, and probably most importantly, the community intelligence that we’re bringing to market that our customers are engaging with. care about product footprint that’s actually going to get implemented and is going to drive value for them. In other words, thinking outside the quadrant about what end users need in practical terms is what’s crucial. We look at these reports from the analysts and certainly we engage with them to provide them whatever information they need to complete these reports as a necessary thing that we need to do, but we look at this as very different. We have an opportunity to completely innovate in a broad Business Spend Management market where we're pushing on every possible vector that matters to our customers. So my heart skipped a beat to hear the opinion of Rob Bernshteyn, CEO of Spend Management firm Coupa, on the same subject: That may be heresy to many of our sell-side readers, but these diagrams pop up so frequently on my radar, pushed there by every vendor under the sun, that they’ve lost any meaning they might have had, for me at least. After 27 years in this game, there are three words that send a shudder down my spine - Gartner. ![]()
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